What Is The Return Policy?
How do I make a return?
To make a return submit your return request to email@example.com with your email address and order number. All requests will be responded to within 1 business day.
You have 14 days from the delivery date to submit your return request. The return confirmation number is only valid for 7 days after delivery. If we receive your return beyond the 14 days it will not be accepted.
All returns require a valid return confirmation number. The return confirmation number and return instructions, including the shipping address, will be emailed back to you.
Customers are responsible for shipping cost of all returns. If we find any defects on the merchandise, signs of wear or smell we reserve the right to not accept your return. Once your return is received please allow up to 3-5 business days for your store credit to be issued. The store credit will be email to the email address attached to your order.
What items are returnable?
All items MUST be returned in protective packaging to reduce damage during handling. All shoes MUST be returned in the original shoe box and then packaged durably. Please do not put tape or stickers on the shoe box. Damaged returns will NOT be accepted. Please note that shipping and handling fees are not refundable.
Returns must be unworn, unaltered, and unwashed with all tags attached. NO EXCEPTIONS.
The following items are excluded and cannot be returned:
- All accessories including sunglasses, jewelry, hats and handbags
- Free gifts or promotional items
- Lifestyle products
- Items marked FINAL SALE
- Items with built in undergarments
- Worn items
- Items with scents, deodorant, and signs of wear.
- Shipping fees
Can I get my money back?
Store Credit will be issued for ALL returns. Refunds are not available.
Are there any return fees?
Return shipping postage is the sole responsibility of the customer.
If you receive the wrong item or a faulty product we will cover the return cost.
How soon will I receive my store credit?
Once we have received your return please allow up to 3-5 business days for your store credit to be issued.
Still have questions? Email us at firstname.lastname@example.org with your full name, order number, return confirmation number and we will get back to you shortly. Please note, our Customer Service team is available Monday- Friday between 10am and 6pm. If you send an email outside our regular business hours please allow one business day for a response.
Return policy updated November 4, 2021. By making a purchase on www.thesavvyluxe.com you agree to this return policy.